SMS Opt-In Disclosure
Important information about SMS communications from MaticGrowth and our business partners.
Last updated: January 2024
SMS Consent and Agreement
By providing your mobile phone number and opting in to receive SMS messages, you expressly consent to receive text messages from MaticGrowth and our authorized business partners regarding:
- Vehicle service reminders and maintenance notifications
- Sales promotions and special offers
- Parts and accessories availability
- Appointment confirmations and follow-ups
- Customer satisfaction surveys
- Important account and service updates
Message Frequency and Charges
Message Frequency: You may receive up to 10 messages per month, depending on your engagement and the services you've requested. Frequency may vary based on your interaction with our campaigns.
Message and Data Rates: Standard message and data rates may apply according to your mobile carrier's plan. MaticGrowth does not charge for SMS messages, but your carrier may charge you for receiving messages.
Supported Carriers: This service is available on major U.S. carriers including Verizon, AT&T, T-Mobile, Sprint, and others. Check with your carrier for compatibility.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time using any of the following methods:
Text STOP: Reply "STOP" to any message to immediately unsubscribe from all SMS communications.
Text HELP: Reply "HELP" to any message for customer support and additional information.
Contact Support: Call 1(254)272-2226 or email support@maticgrowth.com
Account Settings: Log into your business partner dashboard and update your communication preferences.
After opting out, you will receive one final confirmation message, and then no further messages will be sent to your number.
Privacy and Data Protection
Your mobile phone number and related information are protected under our Privacy Policy. We do not sell or share your personal information with unauthorized third parties.
All SMS communications are:
- Sent only to numbers that have explicitly opted in
- Compliant with TCPA and CTIA guidelines
- Secured using industry-standard encryption
- Monitored for compliance and quality assurance
Business Hours and Response Times
Business Hours: SMS messages are typically sent during business hours (9:00 AM - 6:00 PM) in your local time zone, Monday through Saturday.
Response Expectations: If you reply to an SMS message, our AI system will respond within 2 minutes during business hours. For complex inquiries, you may be connected with a live representative.
Emergency Services: SMS is not intended for emergency communications. For urgent vehicle service needs, please call your dealership directly.
Terms and Conditions
By opting in to SMS communications, you agree to our Terms of Service and acknowledge that:
- You are the authorized user of the mobile phone number provided
- You are at least 18 years old or have parental consent
- You understand that message and data rates may apply
- You can opt out at any time using the methods described above
- Service availability may vary by location and carrier
Contact Information
For questions about SMS communications or to update your preferences:
MaticGrowth Customer Support
Phone: 1(254)272-2226
Email: support@maticgrowth.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Text "HELP" to any message for immediate assistance